Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services at Top Level Coworking.

1. Information We Collect

We may collect the following types of information:

Personal details such as your name, email address, phone number and company name when you fill in a contact form or enquire about our services.
Booking information when you reserve a desk, meeting room or workspace.
Usage data including pages visited, browser type, and IP address to help us improve our website.
Payment details, processed securely by our trusted third-party payment providers (we do not store full card information).

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide customer support
Process bookings and manage memberships
Improve our website, services and customer experience
Send updates or important notices (only with your consent)

We do not sell or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses cookies to ensure it functions correctly and to understand how visitors use it. You can adjust your cookie preferences in your browser settings at any time.

4. Keeping Your Data Secure

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

5. How Long We Keep Your Data

We retain your information only for as long as necessary to provide our services, meet legal requirements, or resolve disputes.

6. Third-Party Services

We may use trusted third-party tools for analytics, payments or booking systems. These providers have their own privacy policies and comply with GDPR standards.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Request data portability
Object to certain types of processing

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: hello@wixfix.co.uk
Address: Top Floor Coworking, 59 High Street, Maidstone. ME14 1SF

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.